RÜCKGABE UND UMTAUSCH
EY offers returns for items within 14 days of order received. Then, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Custom made order cannot be canceled or returned once the order is placed.
Once your return is received and inspected, we will send you a notification mail with receipt of the returned item. We will also notify you of the approval or rejection of your refund. After approval, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 5 business days. In the case of return on, shipping charge of the respective country will be deducted and the product amount will be refunded.
If you haven’t received a refund that we have processed, contact your credit card company or the bank– it may take some processing time before your refund is officially posted. If you still have not received your refund, please email us here, stating your order number in the email’s subject line.
We only replace items that are defective or damaged within 10 days of shipment received at the recipient’s address. If you need to exchange it for the same item, email us here, if the item was marked as a gift when purchased and shipped directly to your address, you’ll receive a gift credit for the value of your return. Once the returned item is received by us, we will email you a gift certificate. If the item wasn’t marked as a gift when purchased, or the person who gifted the item had the order shipped to them, we will send a refund to that person.
You will need to bear the shipping costs for returning a purchased item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
After you contact us, our executive will advise you with the return shipping address. Please ship using a tracking service and email us the tracking number here, stating your order number in the emails subject line. Depending on where you live, the time taken in processing the return or exchange may vary.